Legal document

Privacy Policy

Your privacy matters to us. This policy explains what information TopLine Enterprise LLC, doing business as Topline Exteriors, collects, how we use it, and the choices you have.

Effective: October 202616 sections

1.Who we are

Topline Exteriors is a professional cleaning company serving North Dallas and the DFW area. This policy covers our website, our services, and how we communicate with you.

2.What we collect

Contact details: name, phone number, email and address.
Property and job details: your service address, gate codes or access instructions, notes about your home, and photos you send for a quote.
Service records: services requested and completed, appointment history, invoices, and before-and-after photos of our work.
Messages: texts, calls and emails with our team.
Website activity: pages visited, device and browser type, and general location, collected through analytics.
Payment details: card payments are handled by our payment provider. We never see or store your full card number.

3.How we collect it

When you fill out a form on our website, call, text or email us.
When we perform services at your property.
Automatically, through cookies and analytics when you use our website.
From people who refer you to us through Topline Rewards.

4.How we use it

To give you quotes, schedule and perform services, and send invoices.
To send appointment updates, such as when your technician is on the way, has arrived, has started and has finished.
To handle warranty requests and questions.
To ask for feedback and reviews.
To send service plan and renewal reminders.
To send offers and seasonal reminders, only if you've opted in.
To improve our website and services, and to meet legal and tax requirements.

5.Text messages

We text you about your quote, appointment and service.
We send marketing texts only if you've opted in.
Reply STOP to opt out or HELP for help. Message frequency varies. Message and data rates may apply.

ImportantWe do not sell or share mobile numbers or text-message consent with third parties or affiliates for their marketing purposes.

7.Photos of your property

We take before-and-after photos for our records and may share them in our marketing. We never publish your name or address without your permission.

8.Cookies and analytics

We use Google Analytics to understand how visitors use our website.
You can block or delete cookies in your browser settings, or use Google's Analytics opt-out browser add-on.
Our site doesn't respond to "Do Not Track" browser signals.

9.If you apply for a job

We use the information in your application only to review it and contact you. We run background checks only with your written permission.

10.If you refer someone

When you refer someone through Topline Rewards, we use their contact details only to reach out about your referral.

11.How we protect it

Our website uses encrypted connections.
Information you submit online can be viewed only by our owners.
Our team members can see only what they need to do their jobs.
No system is completely secure, but we work to keep your information safe.

12.How long we keep it

We keep information only as long as we need it for the purposes in this policy, including tax, accounting and warranty requirements.

13.Your choices

Ask us for a copy of your information, or ask us to correct or delete it. We'll respond within 30 days.
Opt out of marketing texts by replying STOP, and out of marketing emails by using the unsubscribe link.
We'll still send messages about services you've booked.