Legal document
Our Warranty
TopLine Enterprise LLC, doing business as Topline Exteriors, stands behind every job. Here's exactly what's covered, for how long, and how to reach us if something isn't right.
Effective: October 202610 sections
1.Our promise
If anything isn't right, we'll come back and make it right at no cost.
2.What's covered
- Cleaning services, 7 days: streaks, missed spots, or water spots and streaks left by rain after your service. We'll re-clean the affected area at no cost.
- Paver sealing, 2 years: peeling, flaking or cracking of the sealer, or the sealer breaking down early. We'll re-seal the affected area at no cost.
3.How to make a claim
- Text, call or email us with photos within the coverage period: 7 days for cleaning, 2 years for paver sealing.
- We'll schedule a time to inspect the area.
ImportantPlease let us inspect before anyone else works on the area. Work by another company first voids this warranty for that area.
4.How we fix it
- Cleaning: we re-clean the affected area.
- Paver sealing: we re-seal the affected area.
ImportantThis warranty covers re-cleaning and re-sealing only. It doesn't include refunds or credits.
5.Not covered: cleaning services
- Hard water etching that has permanently marked the glass
- Failed window seals (fog between panes), scratches, chips or glass defects
- Screens that were already damaged or brittle before removal
- Sprinkler overspray, new dust, pollen, bird droppings or construction debris after your service
- Severe weather after your service, beyond the rain spotting covered above
- Oil, rust, paint and other permanent stains
- Mold, mildew or algae growing back over time
- Gutters clogging again from new debris after your service
6.Not covered: paver sealing
- Efflorescence (a white, powdery haze that rises from inside the pavers naturally)
- Joint sand shifting or washing out
- Fading or wear from sun, traffic, pool chemicals or irrigation
- Oil, rust and other stains (sealer resists stains but isn't stain-proof)
- Tire marks, especially in the first 10 days after sealing
- Whitening caused by moisture trapped under the pavers
- The level of shine or color enhancement, which varies by paver
- Surfaces that need repairs because of base, soil, drainage or installation problems
7.What voids this warranty
- Pressure washing sealed pavers
- Another company cleaning, sealing or treating the area before we inspect
- Harsh chemicals or abrasive scrubbing on serviced surfaces
- Not following the care tips below
- An unpaid invoice for the service
8.Caring for your surfaces
- Windows: point sprinklers away from glass to prevent new water spots.
- Pavers: clean with mild soap and water, wipe up oil and chemical spills quickly, and avoid sharp tire turns for 10 days after sealing.
9.General terms
- This warranty covers the original customer, at the address where we did the work.
- It can't be transferred to a new owner.
- Only this written warranty applies. Verbal promises don't change it.
- This warranty is in addition to any rights you have under Texas law.
10.Contact us
Topline Exteriors · (214) 436-5973 · management@toplineexterior.com
See also our Privacy Policy and Terms of Service.