Legal document
Terms of Service
These terms explain how we work, what we ask of you, and what you can expect from us. TopLine Enterprise LLC, doing business as Topline Exteriors, provides all services described here.
Last updated: October 202621 sections
1.Agreeing to these terms
By requesting a quote, booking a service or using this website, you agree to these terms.
2.Our services
- Window cleaning (interior and exterior), pressure washing, gutter cleaning, solar panel cleaning, paver sealing, post-construction cleaning, Christmas and permanent lighting, and commercial cleaning.
- We may decline or stop any work that's unsafe or outside what we do.
3.Quotes and pricing
- Quotes are based on the information you give us. If the job differs from what was described, we'll confirm any change with you before starting.
- If anything would add to your bill on the day of service, your technician tells you first.
- Prices don't include sales tax where it applies.
4.Your appointment
- Our routes keep crews nearby, so your technician may arrive up to an hour before or after your scheduled time. If timing changes, you'll hear from us before your appointment.
- You don't need to be home. Work inside your home, including inside screens and interior windows, needs someone home.
5.Rescheduling and cancellations
- Please give at least 24 hours' notice to reschedule or cancel.
- Weather: if rain or other weather could affect your service, you can reschedule at no cost.
6.Deposits
- Paver sealing and Christmas or permanent lighting installs require a 50% deposit to book. The rest is due when the work is complete, and your deposit is applied to your final invoice.
- You may cancel within 3 business days of booking for a full refund.
- If we cancel or can't do the work, you get a full refund.
- If weather or safety moves your date, your deposit moves with it.
- You may reschedule once with at least 7 days' notice, and your deposit moves to the new date.
7.Payment
- Card is easiest: we send your invoice to your phone when the job is done, and you pay in seconds.
- Cash or check: let us know ahead of time. An owner or lead technician will collect it later that day or the next.
- Our technicians don't collect payment for the job.
- Payment is due when the work is complete.
8.Tips
Tips are never expected, always appreciated. 100% go to your technician.
9.Service plans
Your plan's visits, services, price, billing and renewal terms are listed in your plan agreement. Plan pricing is customized to your property.
10.Window screens
- Our standard: we remove, clean and put back every screen, inside and out.
- You may remove inside screens before we arrive, and we'll still clean them. You may also skip screens.
- Screens that are already damaged or brittle can break during removal. Please tell us about any you're worried about.
11.What we ask of you
- Unlock gates or share access codes.
- Keep pets inside and turn off sprinklers on service day.
- Make sure an outdoor water spigot is working.
- Tell us about existing damage or concerns, such as cracked glass, failed window seals, loose screens or trim, or delicate items near windows.
- You're welcome to clear heavy or fragile items before we arrive. If we need to move many heavy or delicate items, there may be an added charge, and we'll tell you first.
12.Results we can't promise
- Hard water etching, failed seals, scratches and some stains (oil, rust, paint) can't be cleaned away.
- Mold, mildew and algae can grow back over time.
- Cleaning can reveal damage that dirt was hiding.
13.Rain and Topline RainBlock
On rainy days, we apply Topline RainBlock free of charge. If streaks or spots appear within 7 days, we'll fix them at no cost under our Warranty.
14.Warranty
Cleaning services are covered for 7 days and paver sealing for 2 years. We fix covered issues by re-cleaning or re-sealing. See our Warranty page for full details.
15.Your property
- We work carefully, wear shoe covers inside your home, and carry liability insurance.
16.Calls, texts and emails
- By booking with us or submitting a form, you agree that we may call, text or email you about your quote, appointment and service.
- We send marketing texts only if you've opted in. Reply STOP to opt out or HELP for help. Message frequency varies. Message and data rates may apply.
17.Photos
We take before-and-after photos for our records and may share them in our marketing. We never publish your name or address without your permission.
18.Using this website
Don't submit false information, spam our forms, or try to access private areas of the site.
19.Changes to these terms
We may update these terms. The date at the top shows the latest version.
20.Texas law and disputes
These terms are governed by Texas law. If you have a concern, please contact us first, and we'll work in good faith to resolve it within 30 days. Nothing in these terms limits any rights you have under Texas law.
21.Contact us
Topline Exteriors · (214) 436-5973 · management@toplineexterior.com
See also our Privacy Policy and Warranty.